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RAM Case Study - Glen Ellyn Park District
Overview
The Glen Ellyn Park District was established in 1919. Since that time, the Park District has grown
to include one outdoor aquatic facility, four recreation buildings, 23 parks and two lakes. In
January 2010, the state-of-the-art Ackerman Sports Complex was opened to the community. The
new facility provides an indoor soccer field, climbing wall and gymnasium facilities.
Challenge
In November 2009, Laurelyn Woods, Superintendent of Finance, asked RAM to come in and
review her AT&T accounts. The purpose of the project was to inventory current services for all
the facilities and provide a more cost-effective service agreement. If possible, the A/P department
wanted to consolidate invoices for easier processing as well. The most challenging part of these
projects usually involves the current facilities review. In the case of GEPD, RAM looked at each
phone line, circuit and related equipment on site. It’s not enough to look at a phone bill and
assume all the information is accurate. RAM tested each number and service to understand and
verify its purpose. In a few cases, lines were eliminated that were found to be outdated.
Phone service contracts can be cumbersome and difficult to understand. RAM brought its
experience and key AT&T relationships in to ensure the revisions were as thorough and practical
as possible for GEPD. Three separate package options were brought to the table and reviewed
between client and advisor to determine the best fit for the park district’s needs.
Solution
Once the appropriate package was chosen, RAM managed the paperwork and billing changes for
Larelyn’s team. RAM tracks all the order numbers, accounting and quality control on the client’s
behalf. Of course, phone companies take a few billing cycles to complete changes properly. The
GEPD project was no exception.
Results
Working with its AT&T professionals, however, RAM completed the changes with excellent
results:
• no interruption in services
• 45% savings over old service package
• updated inventory of all services
• consolidated billing for A/P
• quarterly billing reviews to ensure proper charges
• ROI for RAM fees were realized by month 2 of the project
RAM provided a cohesive timeline and constant communication with GEPD. Budgets were met
and services were updated successfully with minimal issues. Conservatively, GEPD saved over
twenty hours in project management, analysis and human resources utilizing RAM.
Communications.
“RAM took the time to explain what we
had and how our services work. We have
an updated inventory of all our services.
Rob’s staff found several new plans and
we were able to choose one that best fit
our needs. We now save over 40% in
expenses. The savings covered RAM’s fee
in the first month. A no-brainer.”
Laurelyn Woods
Director of Finance
Glen Ellyn Park District
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