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RAM Case Study - TLC Ingridients
Overview
TLC Ingredients was founded in 2001 to distribute raw materials and ingredients to its customers
with good old fashioned Tender Loving Care. This means TLC’s customers enjoy service and
personal attention that have seemingly been lost in our modern hectic world.
From corporate offices near Chicago, TLC sells food ingredients and chemicals to customers in a
variety of industries. TLC represent some of the nation's finest ingredients manufacturers,
always with a focus on quality and service.
In the fall of 2009 TLC moved from its initial location at Three rivers in Joliet to its own brand
new offices and logistics facilities in nearby Crest Hill (pictured above). The new site features state
of the art capabilities, including various types of segregated product storage, and refrigeration.
All were designed with the latest requirements from the Department of Homeland Security, the
Environmental Protection Agency, National Association of Chemical Distributors and various
other regulating bodies in mind.
Challenge
In June of 2009, Tommy Turriff, President of TLC, asked RAM to come in and handle a variety
of telecommunications items for the upcoming move ensuring those products and services were
purchased and installed on time and within budget. In essence, RAM was asked to serve as the
telecommunications general contractor. RAM's staff had to carefully monitor several projects at
once. The most challenging of those projects involved the utilities companies. The power
company and phone company were less than cooperative installing services at the new facility.
Solution
RAM pulled out every stop calling on key personnel to escalate and ensure services were installed
during a three-week period in August 2009. After much persistence, lines were installed and
tested at the ‘11th hour’.
During the project, RAM’s staff recruited several partners to help. The RAM Team was
assembled and provided:
• move coordination for primary and back up phone services
• design and testing of primary and back up Internet services
• services at the old and new locations during the staff move
• periodic site visits to the new building to ensure proper facilities installations
• create an RFP for phone system, cabling and security system purchases
• final coordination and testing of all systems before Moving Day
Results
RAM provided a cohesive timeline and constant communication with TLC. Budgets were met
and services were installed successfully with minimal issues. Conservatively, TLC saved over fifty
hours in project management, travel time and human resources utilizing RAM Communications.
“We are lucky that RAM
Communications was there to guide
us through the complicated process
of designing our
telecommunications system and
getting the best price for the right
equipment. RAM's expertise in
different plans and options proved
invaluable as we worked through
our move and transition period.
RAM's knowledge of the inner
workings of the utility companies
helped us meet our moving
timeline.”
Tommy Turriff
President of TLC Ingredients
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August 2009, remote demarcation point
Where's AT&T? RAM spent many hours
chasing down the carrier to ensure the proper
cabling was installed prior to the TLC move
date.
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