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FAQ's
Who is RAM Communications and what do you do?
What are RAM's hours of operations?
How can you lower our bills from what the phone company charges, and still make money?
What if we have a problem with our phone service or Internet access?
Can we keep our current phone numbers?
Can we keep our current e-mail address?
Will we still be listed in Directory Assistance?
Will I receive one bill for my phone service?
Will we experience any service interruptions during our switch to RAM Communications?
Who are RAM's customers?
What services does RAM provide?
Is RAM a telephone or Internet company?
How can RAM help if I am moving to a new location?
How reliable is the RAM Help Desk?
How can I simplify equipment, providers, and processes?
How can RAM Toll Free Services bring me new business?
What does a RAM Audit do for me?
What do I need to know about RAM Wireless?
How can RAM Internet Access help my company?
Is PRI something I should be concerned about?
I don't cook, so why do I need POTS?
Is Voice over Internet Protocol (VoIP) the best solution for me?
How can Multi Protocol Label Switching (MPLS) help my business?
Aren't all Integrated T1 solutions the same?
What is the best way to plan for Disaster Recovery with telecom?
Who is RAM Communications and what do you do? - top
RAM Communications is a knowledge-based firm offering in-depth expertise in telecommunications.
Our services are represented into two solution areas: Voice & Data and Professional Services. When combined, RAM Communications offers one of the most comprehensive solutions eliminating the telecom infrastructure challenges faced by IT, office and executive management.
Our commitment is to provide the best and most current information possible while maintaining quality and a high level of customer service.
What are RAM's hours of operations? - top
RAM Communications is available during the hours of 8:30 a.m. until 5:00 p.m. central standard time, Monday through Friday. However, in situations where Immediate attention is needed such
as a non-working T1 or POTS line, customers will be directed in order to reach a customer service representative.
How can you lower our bills from what the phone company charges, and still make money? - top
Most business owners and CFO's are shocked to discover the 'win-win' solution RAM Communications provides. Most of our clientele save 30%-40% using alternate phone and Internet companies. RAM Communications can also save money streamlining a business' current service by eliminating outdated contracts and unused products. In fact, RAM's customers pay the same rates provided directly by the phone company sales rep's and, in many cases, pay even less. Contact Us!
What if we have a problem with our phone service or Internet access? - top
RAM can be reached day or night if there is a service interruption. We work with the service provider to solve our customers' problems quickly without the usual headaches associated with phone company customer service.
Can we keep our current phone numbers? - top
Phone numbers are the property of the customer. Local Number Portability is guaranteed by the FCC.
Can we keep our current e-mail address? - top
This depends on where the customer purchased email addresses from. Some ISP's like SBC will not let customers keep ISP-provided addresses. RAM Communications will, however, show businesses easy ways to create and control their own addresses regardless of their Internet Provider choice.
Will we still be listed in Directory Assistance? - top
Yes. RAM Communication submits a directory service form with every order to guarantee the customer's preservation in Directory Assistance.
Will I receive one bill for my phone service? - top
Depending upon the products, many service providers can deliver one bill for all the customer's local, long distance and Internet products.
Will we experience any service interruptions during our switch to RAM Communications? - top
No carrier or agent can guarantee an interruption-free service transition. Between a customer's phone equipment vendor and the phone company, a transition plan has to be made. RAM Communications always leads this process for its customers. With careful planning, our customers experience a minimal downtime from 15 minutes to 1 hour depending upon the complexity of the projects. RAM Communications always coordinates this process after a customer's regular business hours.
Who are RAM's customers? - top
We serve numerous industries within the Chicago metropolitan area, including:
- Accounting
- Architecture
- Automotive
- Catering
- Contractors
- Distribution
- Medical
- Mortgage Companies
- Not for Profit
- Property Management
- Restaurants
- Security
If you don't see your industry listed, don't worry! We can't list everything, so contact us to find out what RAM Communications has done in your industry.
What services does RAM provide? - top
Our services are represented in three solution categories: Voice and Data, Wireless, and Professional Help Desk. In addition, we offer RAM Complete and RAM Project. RAM Complete takes all of your communications tasks and manages them for you. With RAM Project, clients have the freedom to utilize RAM for specific tasks and assignments.
Is RAM a telephone or Internet company? - top
No, but we have close ties with the industry's best voice and data providers. Our strong business relationship with these companies allows us to secure the most efficient and cost-effective solutions for our clients.
How can RAM help if I am moving to a new location? - top
We have helped numerous companies move their telecommunications systems from their old to new location. We attend to every detail, from negotiating service contracts to being on site when the installation takes place. Our goal is a smooth transition with no glitches.
How reliable is the RAM Help Desk? - top
When you call the RAM help desk, you will get a friendly voice, never a recorded message. What's more, your problem will be solved. Our experienced staff of dedicated customer service professionals will ask you questions about what is occurring with your service, and provide answers that help you resolve the issue. If, for some reason, the issue cannot be resolved immediately, we will open a "Trouble Ticket." We will then work closely with your carriers to fix the problem as quickly as possible. We are so confident in our installation procedures that "Trouble Tickets" decreased by 19% in 2006, compared to the previous year.
How can I simplify equipment, providers, and processes? - top
The answer may be through high-speed Internet Protocol (IP). The protocol allows your main telephone equipment to be located at a central location, replacing your existing phone system. The solution accommodates a range of products, including local and long distance services; single inbox for voicemail, email and fax; call center features; dedicated internet access; and more.
How can RAM Toll Free Services bring me new business? - top
While many of you may already have an 800 number, you may still need other toll free services if you have more than one call center handling customer calls. Other uses include call reporting; additional toll free numbers that describe your company; and time-of-day call routing reports, among other capabilities. The wealth of options available with Toll Free is something your business may want to consider. Email info@ramcomminc.com or call 1-866-214-1122 for more details.
What does a RAM Audit do for me? - top
Many companies want to get a better understanding of what equipment they need and what they can eliminate or sell back to the market. RAM can help with our Auditing Service. Ask us about it today.
What do I need to know about RAM Wireless? - top
Whether you need one cell phone or a 1,000, RAM will help you customize a wireless plan that yields great cost savings. Ask us about our auditing services, which keep charges and phone usage in check.
How can RAM Internet Access help my company? - top
Companies have come to rely on RAM Communications to determine which carrier can best service their Internet needs. We identify all mission critical applications. Then we recommend a Web solution in line with your expectations and budget constraints.
Is PRI something I should be concerned about? - top
You may want to consider the Primary Rate Interface standard if you have numerous direct phone lines, since the interface accommodates several hundred Direct Inward Dialing (DID) numbers. Each number rings directly to a specific party but does not require a dedicated line. This saves considerable cost while expanding capacity beyond traditional POTS technology.
I don't cook, so why do I need POTS? - top
With all of the new technologies in the marketplace, the one that continues to be the most reliable and well tested is POTS—or plain old telephone service. Because of its proven reliability and economy, POTS is the perfect backup solution to VoIP systems or any systems. It's hard to go wrong with POTS.
Is Voice over Internet Protocol (VoIP) the best solution for me? - top
Although VoIP is good for many businesses, it is not for every business. RAM can help you find out if the technology is for you. We have developed a checklist, so you can easily and quickly know if you are a candidate for VoIP technology.
How can Multi Protocol Label Switching (MPLS) help my business? - top
In addition to moving traffic faster, MPLS makes it easy to manage a network for quality of service. For these reasons, the technology is ideal for growing companies with diverse telecommunications needs.
Aren't all Integrated T1 solutions the same? - top
In a word, the answer is no. If you are a growing company or need to change telephone systems often, contact RAM. We'll help you determine which solution will be best for the fast-paced environment in which you operate.
What is the best way to plan for Disaster Recovery with telecom? - top
We take for granted that our phone systems will always work, as we are so used to them "just working" all the time. But situations do happen, from natural disasters such as thunderstorms and tornados to construction projects that down power and phone lines. RAM continues to help companies with a back-up solution for their telecommunications needs, just in case.
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