Toll Free Services

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Many companies use toll free services if they have a help desk, customer service department, or an ordering center. Toll free numbers are a great tool for inbound calls.

The purpose of toll free access is, of course, to provide a central location for customers to receive immediate attention and service. So even if your company has multiple locations, clients can reach you easily with an 800 number.

While many of you may already have an 800 number, you may still need other toll free services if you have more than one call center handling customer calls. Other uses include:

Call reporting
Additional toll free number that describe your company
Time-of-day call routing reports
A host of other capabilities
Call routing by location

The wealth of options available with toll free is something your business may want to consider. Contact RAM for more details on how toll free services can add value and increase your market presence. Click here or call 1-866-214-1122.

We Sell, We Service, We Support

RAM takes care of you from our first meeting. We take great care in researching, identifying and selecting your telecom provider. Our consulting services are for the benefit of our customers, not the provider. You can be sure, we will show you detailed carrier comparisons for your review, so you can make an informed decision.

Once you’ve chosen your new telecom provider, RAM guides clients through the ordering process. There can be substantial paperwork to be sure, but RAM makes the task manageable and understandable. Once the order is placed, we use a customized tracking system to ensure the delivery dates are met, so your project stays on task.

Preparing for the installation can be a daunting task, especially if you’re not sure what to do. RAM will provide you with a task list, helping you along the way for a smooth transition. We’ll be there the day of the installation ensuring proper installation and resolving any issues that may arise. We’ll also be there to test your new service. RAM ensures that everything be in working order, before the telecom technician is allowed to leave.

Now that you are up and running, RAM’s service does not stop here. We continue to support you with thorough documentation of your solution. You’ll never have to question what the elements of your telecommunications are.

RAM’s experienced customer service representatives are skilled in communications as well as telecommunications. It’s imperative this combination exists, especially when there is a service issue. We know it is most important to get a situation resolved quickly. We take great care in diagnosing the problem correctly the first time. However, there are situations when issues need to be escalated. Our experience and proven escalation procedures ensure great attention and timeliness to problem resolution. This is the only way we can be a service oriented company providing the best telecommunications solutions possible. It’s all about you.