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Is it Time for Park Districts to Replace Fire Alarm Circuits?

RAM Communications helps park districts audit and manage telecommunications contracts, invoices and service agreements. Recently, we were helping one of our clients manage a transition between phone companies. We had planned to move their core services to another provide, and that went smoothly—the problem came when we needed to figure out a solution for this…

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How Can I Ensure Telecom Privacy on a Managed Network?

Download PDF version of this Article When you purchase a private network from a carrier you are purchasing security–after all, it’s built in, right? Not so fast. In order to make sure your managed network is safe, you’ll need to know these important things to ensure privacy on your network. Someone Has to Manage Your Managed Networks…

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How do the Major Broadband Services Stack Up?

Depending on the type of business you are running, you’ll need to consider your broadband options and the amount of available bandwidth for your telecom network. There are several options, but one might make more sense for your business based on your existing telecommunications network infrastructure and data needs. The purpose of understanding how different…

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MOVING TO A NEW OFFICE?

Follow these tips before you sign on the bottom line! 1. Where is the phone ‘stuff’? Where does the infrastructure reside in your new building?  More importantly, can you find it? 2. Make sure you do a careful and complete walk thru of the new office space. Make sure you not only know where the…

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FOUR REASONS YOUR SERVICE SHOULD HAVE AN SLA

Consider the following scenario: DSL was nice but your operation is growing. You need faster speeds.  You call Phone Company X and ask for help getting faster service. The sales rep comes out offering competitive prices, billing examples and some performance metrics that may or may not be very relevant to you. You want three…

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SECURE THOSE PHONES

On many occasions RAM has advised its clients to ensure their office technology (phones, Internet, computers) are given security updates on a consistent basis. In smaller office environments, where IT resources may not be so readily available, it’s still important to have a security plan in place. Here are some simple tips even the small…

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HOW ARE YOU MEASURING PERFORMANCE?

Your business probably has sufficient tools to assess sales, customer service and accounting results. But how often are you measuring your telecommunications’ performance? Measuring phone and Internet usage will tell you a lot more than just how much bandwidth the staff is using at a given time. If you measure your telecommunications on a monthly…

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CONNECTING YOUR HOME TO THE OFFICE

IP phones and computers are pretty easy to connect from home. So, how difficult is it for unwanted visitors to connect to you? It’s not difficult at all and that’s a problem! There are specific guidelines you need to follow so you don’t inadvertently invite hackers into your remote phones and, by extension, into your…

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DON’T OVERLOOK THE DESK PHONE

Click here for PDF of Article. Today there are so many phone choices for businesses. You can acquire new systems in so many ways and in so many service models . . . 1. Phones connected on the Internet 2. Phones connect to a box in your office 3. Phone Systems as a Service 4.…

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Add More Fiber to your Network

During the late 1990’s, an influx of fiber was installed across the U.S. by MCI, Worldcom, Qwest, SBC and Nextlink. (Does anyone else remember these names?) After 2001, these investments went on hold. During the last two years, there’s been a resurgence of fiber installations in the Chicagoland Area and across other parts of the…

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