Managing Service Agreements
FOUR REASONS YOUR SERVICE SHOULD HAVE AN SLA
Consider the following scenario: DSL was nice but your operation is growing. You need faster speeds. You call Phone Company X and ask for help getting faster service. The sales rep comes out offering competitive prices, billing examples and some performance metrics that may or may not be very relevant to you. You want three…
Read MorePhone Service Agreements – What You Should Know to Protect Your Park’s Interests
Here in Illinois and across the country there are a number of service providers to choose from and each brings its own blend of technology, pricing and special terms to the table. If you are considering a new Voice or Internet solution take time to ask your peers who they use. There’s nothing better than…
Read MoreBEST PRACTICES: Accounting for your Company Phone Bills
Every business has a substantial number of invoices to cover. Your corporate phone bill is just one of many you have to account for every month. The break up of AT&T in 1984 and the Telecommunications Act of 1996 gave both business and residential customers many more choices in service providers. Costs have gone done…
Read MoreACCESS FEES AND OTHER MYSTERIES
Take a look at your latest phone bill. Depending on your phone company, there should be a section called Surcharges and Fees or ‘Taxes and Surcharges’. Add up the total amounts and you’ll discover that some carriers charge as much as 25% in taxes and fees. That’s significant. What’s more it’s just as difficult to…
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