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Managing Service Agreements

FOUR REASONS YOUR SERVICE SHOULD HAVE AN SLA

Consider the following scenario: DSL was nice but your operation is growing. You need faster speeds.  You call Phone Company X and ask for help getting faster service. The sales rep comes out offering competitive prices, billing examples and some performance metrics that may or may not be very relevant to you. You want three…

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BEST PRACTICES: Accounting for your Company Phone Bills

Every business has a substantial number of invoices to cover. Your corporate phone bill is just one of many you have to account for every month. The break up of AT&T in 1984 and the Telecommunications Act of 1996 gave both business and residential customers many more choices in service providers. Costs have gone done…

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ACCESS FEES AND OTHER MYSTERIES

Take a look at your  latest phone bill. Depending on your phone company, there should be a section called Surcharges and Fees or ‘Taxes and Surcharges’. Add up the  total amounts and you’ll discover  that some carriers charge as much as 25% in taxes and fees.  That’s significant. What’s more it’s just as difficult to…

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