Good voice performance requires a stable, dedicated connection. What does stable mean? The connection cannot drop packets, lose signal or experience long delays in packet delivery. Additionally, there needs to be a minimum bandwidth dedicated to voice service. In VoIP, each call needs about 80k of dedicated bandwidth for acceptable performance. Here’s what happens to…

Read More

On many occasions RAM has advised its clients to ensure their office technology (phones, Internet, computers) are given security updates on a consistent basis. In smaller office environments, where IT resources may not be so readily available, it’s still important to have a security plan in place. Here are some simple tips even the small…

Read More

Your business probably has sufficient tools to assess sales, customer service and accounting results. But how often are you measuring your telecommunications’ performance? Measuring phone and Internet usage will tell you a lot more than just how much bandwidth the staff is using at a given time. If you measure your telecommunications on a monthly…

Read More

IP phones and computers are pretty easy to connect from home. So, how difficult is it for unwanted visitors to connect to you? It’s not difficult at all and that’s a problem! There are specific guidelines you need to follow so you don’t inadvertently invite hackers into your remote phones and, by extension, into your…

Read More

Click here for PDF of Article. Today there are so many phone choices for businesses. You can acquire new systems in so many ways and in so many service models . . . 1. Phones connected on the Internet 2. Phones connect to a box in your office 3. Phone Systems as a Service 4.…

Read More

Selecting the right business phone solution can be a daunting task. There are too many possibilities in the marketplace today. Should your business use a premise-based system or go to the cloud? Is a digital system still relevant or should I follow the crowd and jump into VoIP solutions? So where should your research start?…

Read More

Selecting the right business phone solution can be a daunting task. There are too many possibilities in the marketplace today. Should your business use a premise-based system or go to the cloud? Is a digital system still relevant or should I follow the crowd and jump into VoIP solutions? So where should your research start?…

Read More

Today’s telecommunications world provides more technologies than ever before. With so many different types of service, it can be difficult for phone companies to ensure emergency services work properly on every medium. There are times when the phone company network information has to be updated, especially when new area codes are added to specific territories.…

Read More