Is your phone not registered properly? Is the display frozen or not working? Like a computer, you can reset your hosted phone. Check out this video to learn how . . . press and hold the X key here for several seconds and then a message will come up in the display asking you if you want to reboot the phone press the OK button and the phone will reboot if you have any questions contact us anytime at Ram Communications we have a phone system that will fit your needs.