Engineered Components Company, or ECC, is a privately-owned fastener supplier and fastener distributor of standard and per-print specialty fasteners. ECC also distributes a multitude of other components that are utilized by original equipment manufacturers worldwide. Founded in 1983, ECC has continually grown in the areas of technology, market share and acquisition. ECC’s highly-trained and tenured sales staff offers an unparalleled level of technical knowledge, service and personality.
RAM Communications has had the good fortune of providing telecom services for ECC since 2010. Recently, ECC’s management team was looking for help in several key areas. Before contemplating any telecom updates management wanted RAM to upgrade internet services for better reliability, performance and control.
RAM helped ECC tackle the internet performance issues first. Despite repeated efforts it became clear the current internet services were not performing reliably or meeting capacity needs. RAM had to find a more reliable solution that providing greater speed and redundancy. The ideal solution came in the form of cable and fiber internet services. Additionally, RAM recruited Bigleaf, an SDWAN provider, for load balancing and realtime redundancy. The resulting solution provides more bandwidth but the key difference comes via Bigleaf’s SDWAN technology.
Bigleaf’s SDWAN solution is the ultimate quality-control tool. With the Bigleaf edge router, RAM and ECC can use a web portal to view key metrics like speed, uptime, packet loss and other performance factors. Now, the client can see how much data applications are using at any time. In cases where an internet service is not performing properly, ECC can now look at real-time reports displaying performance issues in realtime. These reports provide much-needed documentation for troubleshooting service issues. ECC now has the necessary leverage to successfully resolve internet problems faster and more easily. IT staffers also like the fact that Bigleaf’s edge router provides dedicated IP addresses that ensure all network devices keep their internet connections at all times.
Fortunately, with Bigleaf’s load balancing and traffic optimization tools, the impact of a service issue is greatly diminished. Bigleaf’s technology has the unique ability to utilize two or more internet connections in a shared manner.
Overall benefits:
- 30% faster internet performance
- uptime is greatly improved vs. old internet services
- stable internet ensures all hosted services perform reliably and efficiently
- online access for customers and vendors helps monitor voice and internet uptime
- Bigleaf’s edge router works seamlessly with all client firewalls
“What RAM has done for ECC (other than save us money) is make us more efficient. RAM helps us keep up with technology which is always changing. They come in and work with ECC and see how we do things and build services that will benefit us. It’s also nice to know we can make one call if we have issues with anything. Partnering with RAM was one of the best decisions Engineered Components Company has made!”
Engineered Components Company