Weather and power outages can interrupt your telecommunications. T1-based services are more sensitive to weather and power issues than regular POTS lines. However, no service is completely immune to the elements. So, it’s important we help your business develop a procedure for restoring service as quickly and easily as possible.
Internet T1 circuits and Integrated T1 (voice and data) services all use a router. Routers are used as connection devices between your phone company service and local equipment. Usually, your router is installed near your computer server and phone equipment. In most cases, the router is managed by the phone company. In the event of a service interruption, your phone company will perform what is known as a ‘loop test’. This test determines where the service is
broken. In many cases, the phone company can send a signal down the line and restore your service without needing to send a technician.
In some instances, however, remote fixes are not successful. So, as a practice, we may call your office and ask you to reset your router.
The reset process reconnects the T1 with the outside world. This process is pretty straightforward as long as you know which box to look for.
Click this link to see a picture reference of the most common routers used among our clientele. Please keep this information for future reference in the event we need to call on you. If you do not see your device listed, or, you’re not sure which one your company uses, please call me and we’ll guide you accordingly.