RAM is pleased to present you a series of videos that are going to cover Dialpad’s call center services. This video features our friend, Derek McDonald. In this video, he’s going to cover some of the things that you can take advantage of with their call center desktop product. Hosted (VOIP) call center technology and tools have changed tremendously these past few years. A company called Dialpad is at the center of this transformation. Some technology transitions can become scary and overwhelming; however, as you will see, Dialpad’s platform is making the transition from a traditional call center to a hosted one. You will see this an easy choice both financially and technically. Take a look at Derek’s demo and you will see an impressive array of capabilities with Dialpad’s artificial intelligence platform. The AI platform is not designed to take over human participation. in fact, as you will see this AI tool is designed to enhance communication between the call center and its customers resulting in a better experience for both agent and client.