If you read business journals or receive business news alerts online you have probably come across the term, Unified Communications. What does it mean? Is it a passing fad? Can UC really help your business? Defining Unified Communications For discussion purposes let’s shorten Unified Communications to UC. Now, what is UC? Let’s approach it this…

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No one likes service outages. But “stuff” happens from time to time. When something goes wrong, using an organized service-call process can lower your stress level and also lead to a substantial decrease in problem resolution intervals. Whether you are a long-time client or a new one, this is a great time to review our…

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IP Phone systems have delivered great features and greater productivity for business large and small. If your business is using an IP phone system, however, you need to keep a few items in mind. Do you realize your system may use the Internet to connect with the outside world? If this is applies to your…

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An Internet Protocol (IP) – based phone system is much more than a few new phones plugged into your network.  It transforms your phone system into a next-generation communications hub, complete with cutting-edge technologies that let your organization deliver better customer service while cutting costs.  An IP-based phone system piggybacks on your IP-network, connecting to…

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Did you know . . . Many companies centralize their cell phone management in order to keep costs in line.  However, monthly reconciliation of the bill can be quite daunting.  As a result, the task gets pushed out and many charges are paid that could be audited and therefore save the company money. Let RAM…

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RAM is excited to introduce a PBX product that takes technology and economy to new levels in small business. Allworx is designed to reduce your expenditures and increase your competitive edge. Part of its secret is in its IP technology. The other key ingredient is its packaging. This new system is easy to acquire -there’s…

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 Trends Increasingly, our staff is spending more time researching and correcting bad information and fixing ill-thought implementations for new clients. Now, more than ever, we subscribe to the KISS method.  In these economic times, businesses need reliable and ‘user-friendly’ technologies more than ever before. Some Statistics According to one trade magazine, Phone Plus, the average…

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If your business is now using some form of IP-based telecommunications, phone service that runs over a public or private Internet connection, then you now have features and advantages over your competitors.  That’s great.  Your business now uses a platform developers will use to provide more features and services over the coming years. However, since…

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