MS Teams and Your PBX: Delivering Greater Productivity and Economy to Your Business!
Microsoft (MS) Teams brings convenience and desktop efficiency with IM, screen share, file share, project/team collaboration, and video/voice interaction.
MS Teams, however, is not a true PBX solution.
What does a PBX provide your business?
All the business phone functions you might take for granted . . . Ring groups – for call routing by department. Line appearances for fielding inbound calls. Real-time call routing tools for last-second changes, Call center agent routing, Call Center Reporting & Management Integration with paging systems.
All the PBX Call functionality your business needs for successful operation! The power of MS Teams increases when you bridge business applications and business telephony together. How? By integrating MS Teams Clients with a powerful PBX platform you gain several benefits. Benefits of Integration
- Use Teams for efficient business operations
- Use PBX to route and manage calls directly to and from Teams users
- Allow agents to use laptops and phase out physical phones
- Expanded features and call redundancy with PBX platform