Telecommunications. You May Have no Idea What You’re Getting Yourself Into. Let’s start with size and complexity.
The U.S. Telecommunications Market is nearly $1 trillion in annual revenues. The industry is cluttered with acronyms and language that is difficult to understand. Do you want to integrate your smartphones, tablets and desktop software together? It takes more than just an IT assistant to bring all your communications together on one platform.
In order to deliver a successful outcome you need additional resources like voice engineers and software programmers armed with testing procedures. Agents bring these resources, years of experience, additional support and knowledge about a wide variety of services. You Probably Don’t Have the Time Does anyone in your organization have the time, desire or expertise to troubleshoot its telecommunications?
Do you or your staff want to spend hours on the phone or in chat sessions with 1-800 NO SERVICE? The best agents have the resources to support your needs. Moves, adds and Changes can take 5 minutes or 5 hours. It’s an unpredictable endeavor. If you have multiple locations and one hundred or more devices then outsourcing your telecom services, research and support will probably save you time, money and aggravation.
Service Providers Don’t Care About You! Congratulations! You run a successful firm with over 100 employees with millions in annual revenues. You have our respect. However, let’s put this into ‘real world’ context. Unfortunately, your company (and it’s technology budget) are worth almost nothing to the big players. AT&T alone reported revenues of $171.76 billion in 2020. Verizon reported $128 billion in revenues in the same year.
Let’s pretend your annual technology budget is $10 million. That means your business is worth .0000582% in annual revenue for AT&T. When you try to negotiate deals with the big carriers you must keep these financial realities in mind. Private agents are vested in your success! A private agency does value your business. After all if you’re not happy and productive the agent can be happy and productive either! Once more the best agencies bring partnerships with many reputable service providers who also appreciate your business.
Why put up with being anonymous when you can have a relationship with an agent who provides better resources and results?