During the past few months, RAM has seen a spike in AT&T charges on POTS lines for old contracts. In some cases, AT&T is doubling and even tripling the rate of its POTS lines. In past years, AT&T was very lenient on raising rates on expired contracts.
This year, however, AT&T is reviewing its client base and looking for expired contracts. Under their contract provision, AT&T reserves the right to invoice at its highest retail rate when a customer contract is expired. Whenever possible, RAM will notify you if we see a pending contract expiration in our file.
Otherwise, here’s what RAM recommends you do to avoid these rate hikes.
1. Look for separate AT&T notices in the mail. By law, AT&T must send you a written notice of any pending rate hike.
2. If you get a notice, pass it along to RAM immediately so we can review it for accuracy and recommend account changes or modifications.
3. If you notice a spike in your AT&T account send RAM the invoice so we can help you negotiate a better contract.
In some cases, depending on the type of package you have, AT&T will no longer honor the same rate. However, in every case, RAM will make sure you get the most competitive rate and avoid retail pricing.
DON’T HESITATE TO CALL RAM FOR MORE HELP!