Your business probably has sufficient tools to assess sales, customer service and accounting results. But how often are you measuring your telecommunications’ performance? Measuring phone and Internet usage will tell you a lot more than just how much bandwidth the staff is using at a given time. If you measure your telecommunications on a monthly…

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IP phones and computers are pretty easy to connect from home. So, how difficult is it for unwanted visitors to connect to you? It’s not difficult at all and that’s a problem! There are specific guidelines you need to follow so you don’t inadvertently invite hackers into your remote phones and, by extension, into your…

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Click here for PDF of Article. Today there are so many phone choices for businesses. You can acquire new systems in so many ways and in so many service models . . . 1. Phones connected on the Internet 2. Phones connect to a box in your office 3. Phone Systems as a Service 4.…

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During the late 1990’s, an influx of fiber was installed across the U.S. by MCI, Worldcom, Qwest, SBC and Nextlink. (Does anyone else remember these names?) After 2001, these investments went on hold. During the last two years, there’s been a resurgence of fiber installations in the Chicagoland Area and across other parts of the…

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Brand names don’t always deliver desired results. There are too many stories of corporations selecting the big name player and only to find a very underwhelming customer experience. So where should your research start? Who can you trust? The Steps: Establish a Baseline. Take time to brainstorm with your IT staff, C-level Management and your…

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The best service providers give you online tools to manage your network. Historically, most Internet and WAN providers have been opposed to providing their clients the ‘keys to their Network Highway’. There are a variety of security and performance reasons behind this resistance. But that’s their problem. Your problem is that you need a network…

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Selecting the right business phone solution can be a daunting task. There are too many possibilities in the marketplace today. Should your business use a premise-based system or go to the cloud? Is a digital system still relevant or should I follow the crowd and jump into VoIP solutions? So where should your research start?…

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Greetings. I hope the new year is treating you well. Recently, I overheard a comment from a CFO at a Fortune 500 company. He was lamenting about the consistent outages his corporate office was suffering over a particular spell. “It should just work!” he complained to his Telecommunications Manager. All the manager could do was…

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